Meet the Team

Lauren Jones – Operating Room Director

Lauren is a Surgical Assistant to Dr. Ortiz and helps oversee the day-to-day operations of the medical practice, ensuring everything runs smoothly and efficiently.   She is responsible for managing operating room staff, coordinating with external vendors, and ensuring a positive experience for both patients and providers. 

Lauren is also a proud mom of two busy teenagers and two energetic Goldendoodles.  Outside of work, Lauren enjoys traveling, reading, and relaxing by the pool in the summer. 

She takes great pleasure in getting to know patients and making a positive impact on the community.  Helping others and being part of the caring team is what drives her every day. 

“My nurse Lauren was the absolute best. She was by my side throughout the entire process and was available at any and all times when I needed her. I highly recommend NRPS for whatever improvements you’re looking for.”
– Wendie H.

Ruby Perez – Surgical Assistant

Ruby is a skilled surgical assistant to Dr. Jones; she works hand in hand with Dr. Jones to provide excellent patient care from the first consultation to your surgical procedure, and compassionate postoperative care.   After working in the operating room for over 10 years, Ryby found a passion for working in plastic and reconstructive surgery supporting patients through their transformations.

She is also a dedicated mom to two boys, who keep her busy with their love for baseball and football.  Outside of work, Ruby enjoys sports and embraces weekend adventures with her family.

Adacelys Perez – Patient Care Coordinator

As a Patient Coordinator, Addy is responsible for managing surgical quotes, handling financials, and coordinating surgery scheduling to ensure a seamless experience for patients.  Addy attend Appalachian State University and is fluent in both English and Spanish. 

She adopted her dog, Cody, in October and enjoys spending time with him.  In her free time, Addy loves reading, exploring new restaurants, and watching movies. 

Her goal is always to ensure that every patient she works with feels comfortable, valued, and truly listened to.  Addy is passionate about creating a welcoming environment where patients feel at east throughout their care.  Helping others and making a positive impact in their lives is what motivates her every day.

“The staff is amazing! They give you all the time you need, never rushed. They are nice and helpful, they take the time to explain all your options and answer all your questions.”
– Dana M.

Kishni Holley – Front Desk Coordinator

Kishni is our lovely front desk coordinator. She is the first point of contact for patients, greeting them warmly and assisting with check-in.  She also manages phone calls, schedules appointments, and ensures the front desk runs smoothly through the day.   Kishni is dedicated to creating a welcoming atmosphere and ensuring smooth daily operations.

Outside of work, she enjoys spending time with her husband, daughter, and family, and of course that includes her fur babies. 

Shannon Floyd – Registered Nurse

Shannon is a skilled surgical nurse and dedicated mom of three.  She is also a loving wife who values spending quality time with her family.  Outside of work, Shannon enjoys relaxing at the lake, reading, and loving on her dogs.  Her family is her top priority, and she treasures the moments spent together.  Shannon’s compassionate natures extends beyond her personal life, as she brings a caring and supportive presence to her work as a surgical nurse. 

“LOVE this practice! Everyone at NRPS is completely dedicated to making each patient feel special and look their very best. Every member of the team excels in their respective roles with a compassionate attitude for each patient walking through the door.”
– K.R.